Seller and contact details
Astrotechnica is operated by Origine Labs EOOD / ОРИДЖИН ЛАБС ЕООД, registered in Bulgaria under company registration number (EIK/UIC) 208882751.
Registered address: 18 Tsanko Dustabanov, Floor 1, 4000 Plovdiv, Bulgaria.
VAT identification number: BG208882751.
For enquiries about products, orders or these terms, contact [email protected]
Products and prices
Astrotechnica offers accessories for astronomy and telescope imaging. Each product page describes the product’s intended use, compatibility, specifications and included items. Accessories shown in photographs are included only when expressly stated.
Prices are displayed in euros (EUR). Delivery charges are shown separately at checkout, and the total payable is displayed before you place your order.
Please check compatibility with your equipment before ordering. If you need help choosing a product, contact [email protected]
Ordering and payment
To order, add your chosen products to the cart and proceed to checkout. Review the items, quantities, delivery details and total amount before submitting your order.
Available payment methods are displayed at checkout. Card payments are processed through Stripe.
After submitting an order, you will receive an email acknowledging receipt. Please check your spam folder if it does not arrive, or contact [email protected].
If you notice an error in your order or delivery details, please contact us promptly, quoting your order number.
Delivery
Available delivery destinations, shipping methods and charges are displayed at checkout.
Product availability and any stated dispatch lead time are shown on the product page. Estimated delivery times depend on the destination and shipping method.
Please provide a complete and accurate delivery address. If your parcel is delayed, missing or arrives damaged, contact [email protected] with your order number so we can investigate.
Withdrawal and returns
Customers located in the European Union have the right to withdraw from a distance purchase within 14 days from the date of delivery, without giving any reason, in accordance with applicable consumer protection legislation.
To exercise the right of withdrawal, the customer must inform Origine Labs EOOD by email at:
The customer must provide the order number and a clear statement requesting withdrawal.
The product must be returned unused, in its original condition and packaging, together with all included accessories and documentation.
The customer is responsible for the return shipping costs unless otherwise required by applicable law.
After receiving and inspecting the returned product, Origine Labs EOOD will process the refund within the applicable legal timeframe. Refunds will be made using the same payment method used for the original transaction.
Products damaged, modified, or showing signs of use beyond what is necessary to establish their nature, characteristics and functionality may be subject to a reduction of the refund amount as permitted by applicable law.
Defects and warranty
Origine Labs EOOD is responsible for ensuring that products supplied through Astrotechnica conform to the applicable consumer protection requirements.
If a product is defective, damaged upon delivery, or does not conform to the description provided on the website, the customer should contact:
The customer should provide:
- order number,
- description of the issue,
- photographs or other relevant information when applicable.
We will review the request and provide appropriate assistance, which may include repair, replacement, price reduction, or refund where required by applicable law.
Products are designed and manufactured with attention to precision and quality. However, astronomy accessories may require correct installation, compatibility with the customer’s equipment, and appropriate handling. Customers are responsible for ensuring compatibility before purchase.
Any additional commercial warranty, if offered for a specific product, will be clearly indicated on the relevant product page.
Privacy
1. Controller of personal data
Astrotechnica is a brand operated by:
Origine Labs EOOD / ОРИДЖИН ЛАБС ЕООД
Company registration number (EIK/UIC): 208882751
Registered address:
18 Tsanko Dustabanov, Floor 1
4000 Plovdiv, Bulgaria
Contact email:
[email protected]
Origine Labs EOOD is responsible for processing personal data collected through the Astrotechnica website and online store.
2. Personal data we collect
When you use the Astrotechnica website or place an order, we may collect:
- name and contact details;
- billing and delivery address;
- email address;
- telephone number when provided;
- order details and purchase history;
- payment-related information processed by our payment providers.
Payment card details are not stored by Astrotechnica. Payments are processed securely by external payment providers such as Stripe.
3. Use of personal data
Personal data is used for:
- processing and delivering orders;
- communicating with customers regarding purchases;
- providing customer support;
- managing returns and warranty requests;
- fulfilling legal and accounting obligations.
Privacy Policy
Astrotechnica is a brand operated by:
Origine Labs EOOD / ОРИДЖИН ЛАБС ЕООД
Company registration number (EIK/UIC): 208882751
Registered address:
18 Tsanko Dustabanov, Floor 1
4000 Plovdiv, Bulgaria
Contact email:
[email protected]
Origine Labs EOOD respects the privacy of its customers and processes personal data only for legitimate business purposes.
When you place an order or contact us, we may collect personal information such as your name, email address, billing and delivery address, telephone number, and order details. This information is used only to process orders, deliver products, provide customer support, manage returns and warranty requests, and fulfil legal and accounting obligations.
Payment information is processed securely by external payment providers. Astrotechnica does not store complete payment card details.
The website may use technical services necessary for operation, including WooCommerce, payment providers such as Stripe, email services, and website analytics tools. These services may process limited information required for their operation.
Astrotechnica uses privacy-respecting analytics to understand website usage and improve the service. Personal data is not sold or shared for marketing purposes.
Customers may request access, correction, deletion, or information about their personal data by contacting:
This privacy policy may be updated when the website, services, or legal requirements change.
Contact and complaints
For any questions regarding products, orders, delivery, returns, or technical support, please contact:
Astrotechnica
A brand of Origine Labs EOOD / ОРИДЖИН ЛАБС ЕООД
Email:
[email protected]
We aim to answer customer enquiries as quickly as possible and provide clear assistance regarding our products and services.
If you are not satisfied with a product or service, please contact us first with the following information:
- your name and contact details;
- order number (if applicable);
- description of the issue or complaint;
- any relevant photos or supporting information.
We will review your request and work with you to find an appropriate solution in accordance with applicable consumer protection requirements.
Limitation of liability
Astrotechnica products are designed for astronomy, optical experimentation, and scientific applications. Customers are responsible for ensuring that products are suitable for their intended use and compatible with their equipment before purchase.
Origine Labs EOOD provides product information, specifications, and usage recommendations with the aim of ensuring accuracy. However, due to the experimental and technical nature of some applications, performance may depend on external factors including equipment configuration, environmental conditions, installation, and user operation.
Origine Labs EOOD shall not be liable for damages resulting from incorrect installation, improper use, modification of products, or use outside the intended application described in the product documentation.
Nothing in these terms limits any rights or protections granted to consumers under applicable mandatory legislation.